Privacy policy
Version: 1.1
Last Updated: 17 June 2025
This Privacy Policy explains how K-CART (“we”, “our”, “us”) collects, uses, stores, and protects your information when you use the K-Cart mobile application (“App”).
We are committed to protecting your privacy and using your information responsibly.
1. Information We Collect
We collect only the information required to provide our services.
a) Personal Information
When you use the App, we may collect:
Name
Mobile number
Delivery address or delivery location
Order details and order history
Providing this information is voluntary, but certain features may not work without it.
b) Profile Image (Gallery Access)
If you choose to upload or change your profile image, the App may request permission to access your device’s media gallery.
K-Cart accesses only the image you select.
We do not access, scan, or collect other photos or media from your device.
You can remove or change your profile image at any time.
c) Location Information
We may collect location information to:
Check service availability
Deliver orders accurately
Location access:
Is requested only with your permission
Can be disabled from your device settings
May affect delivery-related features if disabled
d) Transaction Information
If you place an order through the App, we collect:
Order status
Order history
Payment status
Delivery status
e) SMS Communication
K-Cart may send SMS messages to your registered mobile number for:
Account verification (OTP)
Order confirmations
Delivery updates and service-related notifications
K-Cart does not read, access, or store SMS messages from your device.
We do not request permission to read your SMS.
f) What We Do NOT Collect
K-Cart does not collect:
Aadhaar, PAN, or other government IDs
Health or medical information
Biometric data
Contacts
Call logs
SMS content
Personal files beyond the selected profile image
2. How We Use Your Information
We use your information to:
Create and manage your account
Process and deliver orders
Send OTPs and order-related notifications
Provide customer support
Improve app functionality and user experience
Comply with applicable laws and regulations
3. Payments
Payments are processed through third-party payment gateways.
K-Cart does not store your card, UPI, or bank details.
Payment providers handle payment data according to their own privacy policies.
4. Sharing of Information
We do not sell or rent your personal information.
We may share limited information only with:
Delivery personnel (for order fulfillment)
Payment service providers (for payment processing)
Legal or government authorities when required by law
All such parties are expected to protect your information.
5. Data Security
We use reasonable technical and organizational safeguards to protect your data from:
Unauthorized access
Loss
Misuse
However, no digital system is completely secure, and absolute security cannot be guaranteed.
6. Data Retention
We retain your information only for as long as necessary to provide services or comply with legal obligations.
You may request deletion of your account and personal data, subject to legal requirements.
7. Your Rights
You have the right to:
Access your personal information
Update or correct your information
Request deletion of your data
Withdraw consent for data processing
Requests can be made through the App or by contacting us.
8. Children’s Privacy
K-Cart is intended for users 18 years and above.
We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be reflected by updating the “Last Updated” date.
Continued use of the App means you accept the revised Privacy Policy.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, contact us at: